Refund & Returns Policy

Refund and Returns Policy

At FNF Family Boutique, we strive to provide high-quality, authentic products and a smooth shopping experience. Please review our Refund and Returns Policy carefully before making a purchase.

1. General Policy

All sales are considered final unless otherwise stated. Due to the nature of our products, including limited and exclusive sneakers, returns and refunds are only accepted under specific conditions outlined below.

2. Eligibility for Returns

You may request a return if:

• The item received is damaged or defective
• The wrong item was shipped
• The item significantly differs from its description

To be eligible for a return:

• The item must be unused and in original condition
• All original packaging, tags, and accessories must be included
• The request must be made within 48 hours of delivery

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Items marked as final sale
• Used or worn products
• Items without original packaging or missing components
• Products damaged after delivery

4. Refund Process

Once your return request is approved and the item is received and inspected, we will notify you of the status. If approved, your refund will be processed to the original payment method within a reasonable timeframe.

5. Exchanges

We do not guarantee exchanges due to limited stock and exclusive inventory. However, if you receive a defective or incorrect item, we will attempt to offer a replacement if available.

6. Buy / Sell / Trade Transactions

All buy, sell, or trade transactions are final once completed. We do not offer refunds or returns for these transactions unless an error or issue occurs on our end.

7. Shipping Costs

Shipping fees are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error (such as incorrect or defective items).

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check with your bank or payment provider first. Processing times may vary depending on your financial institution.

9. How to Request a Return

To initiate a return or report an issue, please contact us with your order details:

• Phone: +1 (818) 814-1813
• Email: info@fnffamily.com

10. Policy Updates

We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.